Payment Policy

Thank you for shopping with us. Please read our payment policy carefully to ensure you understand the terms and conditions that apply to transactions made through our website. If you have any questions, please feel free to contact our customer service team via the Contact page; we are happy to help.

Accepted payment methods

We currently accept the following payment methods:

• Visa
• Mastercard
• Maestro
• American Express
• UnionPay
• PayPal
• Klarna
• Apple Pay
• Google Pay
• Shop Pay

Payment security

The security of your payment is our top priority. We use industry-standard encryption technologies to ensure that your personal and financial information is secure during the checkout process. All payments are processed through PCI-DSS-compliant payment providers (Shopify Payments, PayPal).

Payment processing

We process payments immediately at the time of purchase. Once your payment has been successfully processed, you will receive a confirmation email with the details of your order.

Currency

Our website processes all payments in EUR (Euro). All prices include applicable VAT (Slovenian DDV at 22%).

Failed transactions

If your payment is declined or fails:

• Check that your card details or payment account have been entered correctly.
• Contact your bank or payment provider for more information.
• If the problem persists, contact our support team and we will be happy to help.

Refunds and disputes

For information about refunds, exchanges, or disputes, please refer to our Return and Refund Policy.

Contact

Our customer service is available Monday to Friday, from 9 AM to 5 PM CET. If you have a problem, please contact us; we answer within 24 hours on business days.

Phone: +386 70 462 391
Email: info@floena.com
Address: Brodarjev trg 11, 1000 Ljubljana, Slovenia